Open your dashboard, go to Queues, click New Queue, name it, set an average service time and save. You can then print the QR code and go live in minutes.
No. Customers join by scanning a QR code or opening a link in their browser. No download is required.
The free trial lasts 14 days with no credit card required. You can upgrade to a paid plan at any time during or after the trial.
Open the queue, download the QR image, and print it on a poster, table tent or window sticker. Place it at eye level at every entrance.
Yes. You can link one QR code to a menu of queues or route customers by rules in your dashboard.
No. Each queue has a permanent QR code, so you never need to reprint materials unless you recreate the queue.
SkipTheWaits supports in-app, push and email turn notifications so customers are reached wherever they wait.
Yes. Customers can receive a push or email notification depending on the details they provide at join.
Check the customer joined with a valid email, the queue is active and the notification permission is enabled. See Troubleshooting for more.
Pricing is per location per month, with plans for single-site small businesses through to multi-location enterprises. See the Pricing page for detail.
Yes. You can upgrade or downgrade at any time from your subscription settings; changes apply at the next billing cycle.
Yes — every plan starts with a 14-day free trial and no credit card required.
Open your queue dashboard and tap Call next. The customer receives a notification and you can mark them served, recall or no-show.
Yes. You can run as many queues as you need — by service, counter or location — and manage them from one dashboard.
Use the recall action to put them back near the front rather than dropping them, keeping the wait fair.
Yes. After joining they see a live position and an estimated wait, with a link they can return to at any time.
Yes. Customers can leave and return when notified — no need to stand in the waiting area.
The join page works with screen readers and is usable on any phone, and staff can also add a customer manually if needed.
Invite team members from your dashboard and assign them to queues. Each sees only the queues they manage.
Yes. If a customer does not have a phone, staff can add them to the queue from the dashboard directly.
Minutes — calling, serving, recalling and marking no-shows from one dashboard is straightforward and intuitive.
Billing is monthly per location via Stripe. You can view invoices and manage your subscription from your settings.
Yes. Cancel from your subscription settings; your plan runs until the end of the current billing period.
Use the billing portal linked from your subscription settings to update your card or bank details securely via Stripe.
Refresh the page and check your connection. The dashboard uses a live connection; a poor signal is the usual cause.
Ensure the customer provided valid contact details and notification permissions are on. Spikes in demand can briefly delay push delivery.
Confirm the QR code is legible and the queue is active. Staff can also add the customer manually from the dashboard.