Long queues at council counters
Residents stand with no information
Staff juggle line and service
No data on peak demand
Residents scan a QR code to join the queue
They see position and get a notification
Staff call the next resident to a free desk
Analytics reveal peak periods for staffing
A calmer civic centre
Residents wait in comfort
Service desks managed from one screen
Data-driven staffing and SLAs
Resident scans the QR code at the civic centre
They join the queue and see their position
They sit or step out until called
They receive a notification when a desk is free
They go to the counter
Yes. Multiple queues support housing, benefits, environmental and registrar services separately.
Yes. SkipTheWaits supports multi-location dashboards for council offices.