Long civic service queues
Citizens stand with no information
Staff juggle line and service
No wait-time data for staffing
Citizens scan a QR code to join the queue
They track position and get a notification
Staff call the next citizen to a free desk from a dashboard
Analytics reveal peak demand for staffing
Shorter, calmer physical queues
Citizens wait in comfort
Service desks managed from one screen
Data for counter staffing and SLAs
Citizen scans the QR code at the service centre
They join the queue for the service they need
They sit or step out until called
They receive a notification when a desk is free
They go to the free counter
Yes. SkipTheWaits supports multiple service and counter queues from one dashboard.
Yes. Multi-location dashboards and cross-site reporting are built in.