Check-in queues build at peak arrival times
Guests wait at reception with no information
Concierge requests pile up
Crowded lobbies hurt first impressions
Guests scan a QR code to join the check-in or concierge queue
They see position and get a notification
Staff call the next guest from a dashboard
Analytics show peak arrival periods
A calmer, more premium lobby
Guests wait in comfort
First impression lifted
Higher guest satisfaction scores
Guest scans the QR code at reception or before arrival
They join the check-in queue and see their position
They wait in the lobby or bar
They receive a notification when their agent is ready
They step forward to check in
Yes. Multiple queues support check-in, concierge and other front-of-house services.
No. Guests scan a QR code and join in their browser.