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Queue management for medical clinics and GP surgeries

Patients check in and wait away from a crowded room, arriving only when their clinician is ready.

The problem for medical clinics

Crowded waiting rooms spread infection and stress

Patients can't tell how long they'll wait

Front-desk staff manage a tense, busy room

How SkipTheWaits solves it

Patients join the queue on arrival via QR code

Live position and wait estimate on their phone

Notification when the clinician is ready

Benefits

1

Lower infection risk with fewer people on site

2

Calmer, more dignified patient experience

3

Less pressure on reception staff

4

Works alongside appointment systems

Example customer journey

  1. 1

    Patient arrives and scans the QR code to check in

  2. 2

    They see their live position in the queue

  3. 3

    They wait comfortably nearby or in their car

  4. 4

    They get notified and head in when called

Frequently asked questions

Can it work with walk-in and appointment clinics?+

Yes. It handles walk-in flow and appointment overflow the same way.

Do patients need an app?+

No. A QR code opens the queue in any smartphone browser.

Ready to transform your queue?

Start your free 14-day trial, book a demo, or talk to our team about medical clinics.