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Queue management for universities

Let students join the queue for student services, enrolment or support by QR code and wait comfortably until called.

The problem for universities

Enrolment-day queues build fast

Students wait with no information

Staff juggle line and support

No data on peak demand

How SkipTheWaits solves it

Students scan a QR code to join the queue

They see position and get a notification

Staff call the next student from a dashboard

Analytics reveal peak periods for staffing

Benefits

1

A calmer student services area

2

Students wait comfortably

3

Staff serve instead of manage lines

4

Data for staffing at peak enrolment

Example customer journey

  1. 1

    Student scans the QR code at reception

  2. 2

    They join the queue and see their position

  3. 3

    They wait in the cafeteria or elsewhere

  4. 4

    They receive a notification when an adviser is free

  5. 5

    They go through for their service

Frequently asked questions

Can universities run service and advising queues separately?+

Yes. Multiple queues support enrolment, finance, wellbeing and registry services.

Do students need an app?+

No. Students scan a QR code and join in their browser.

Ready to transform your queue?

Start your free 14-day trial, book a demo, or talk to our team about universities.