On this page
Why people walk away
The wait feels endless and they don't know when they'll be served. Read why customers hate waiting.
The fix
Live position and a clear turn notification so customers can wait anywhere—off-site even—and still be called. See reducing customer abandonment.
Measure it
Track the walkaway rate over time—see queue KPIs and the customer waiting experience pillar.
Reduce them with features, pricing, industries, or book a demo.
Frequently asked questions
What's a good walkaway rate?+
Relative to your own baseline. Measure it, introduce live position and notifications, then track the fall—aim for as close to zero as possible.
Do notifications really stop walkaways?+
Yes—customers who know exactly when they'll be served rarely leave, because they can wait comfortably.