Checkout and service-counter queues formed at weekends and during promotions. Crowding at the tills frustrated shoppers and pushed some to abandon purchases.
The store uses SkipTheWaits for checkout and service-counter demand. Shoppers join a digital line from their phone and shop freely until notified.
“People keep shopping instead of standing in a line. We even see larger basket sizes because nobody's anxious to abandon the queue.”
Store manager — Representative example