The waiting room was regularly over capacity. Patients had no idea how long they'd wait, which increased frustration and crowding, and strained reception staff.
The clinic added a SkipTheWaits QR code queue. Patients join from the waiting room or before they arrive, see their live position, and receive a notification when a clinician is ready.
“Patients used to queue at reception asking how long. Now they get a notification and the waiting room is noticeably calmer.”
Clinic operations lead — Representative example