The join step
A customer scans a QR code or opens a link and fills a short form (name, optional contact, party size).
The wait step
They receive a ticket number and live position. They can wait anywhere and still see their place. See perceived wait time.
The call step
A staff member calls the next customer from the dashboard. The customer gets a push/email/SMS notification. See QR code queue management.
The serve step
The customer presents their ticket and is served. The system logs wait and service time for analytics—read queue analytics.
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Frequently asked questions
How does a customer know it's their turn?+
Their phone shows a live position and they receive a notification when called—no need to stand by or keep asking.
What happens if a customer misses their turn?+
Good systems offer a recall so the customer can be called again, rather than dropping them from the queue.