Counter queues build at peak
Customers wait with no visibility
Staff juggle queue and dispensing
Crowding blocks the counter
Customers scan a QR code to join the queue
They get a place in line and a turn notification
Staff call the next customer from a dashboard
Live data shows peak demand for staffing
Clear, orderly counter flow
Customers can wait anywhere
Staff focus on dispensing not policing
Fewer walkaways and better reviews
Customer scans the QR code at the counter or door
They join the queue and see their position
They wait in-store or step out
They receive a notification when called to the counter
Staff serve them and mark complete
Yes. Set up multiple queues for collection, consultation and prescription drop-off.
No. Join is by QR code in the phone browser.