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Actual wait
Join time to called time, captured automatically by a digital queue. Read queue analytics.
Perceived wait
One post-service question: 'how did the wait feel?' Compare to the clock to find the real problem—see perceived wait time.
Why both matter
Two queues can have identical average wait but very different satisfaction. The gap is the experience. See queue performance metrics.
Measure with features, pricing, industries, or book a demo.
Frequently asked questions
How is actual wait measured?+
The queue timestamps join and call; the difference is the actual wait, captured automatically.
Why measure perceived wait too?+
Because satisfaction tracks perception, not the clock; the gap reveals the experience you can fix without adding staff.